Question 1

How do I access my course modules?

Accepted Answer

Once you're enrolled, head to your Dashboard and click into any module tile. Starter members have access to Modules 1–4. Pro members unlock all seven modules including Generational Patterns and Family Emotional Culture.

Question 2

What devices can I use to watch the programme?

Accepted Answer

Any device with a modern browser — phone, tablet, laptop, or desktop. Modules are streaming video optimised for mobile.

Question 3

How does the Daily Check-In work?

Accepted Answer

The Daily Check-In is a 2-minute self-regulation practice you complete each morning. You record your nervous system state, set an intention, and reflect.

Question 4

How do I upgrade from Starter to Pro?

Accepted Answer

Visit the Pricing page from your Dashboard sidebar and select the Pro upgrade. You'll immediately unlock Modules 5–7, live Q&A circles, and bonus materials.

Question 5

Can I share my account with my partner?

Accepted Answer

Each enrolment is for one parent. Partners can create their own account; many couples find the parallel journey deepens the work.

Question 6

Where can I find the guided practices?

Accepted Answer

Guided practices live under the Guided Practices tab in your dashboard (Pro only): somatic pauses, co-regulation scripts, and nervous-system reset audios.

Question 7

How do I join the live Q&A circles?

Accepted Answer

Live Q&A circles are a Pro benefit. When a session is scheduled, you'll see it on your Dashboard with a join link. Sessions are recorded within 24 hours.

Question 8

I'm having trouble with video playback — what should I do?

Accepted Answer

Check your internet connection, refresh the page, clear browser cache, or try a different browser. Still stuck? Use the contact form below.

Question 9

How do I reset my password?

Accepted Answer

Click 'Forgot password?' on the sign-in screen and enter your email. You'll receive a reset link within a minute or two.

Question 10

How can I delete my account and data?

Accepted Answer

Use the contact form below with subject 'Account Deletion'. We'll remove your profile, progress, and community posts within 72 hours.

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